Privacy policy

PRIVACY POLICY

This Privacy Policy (“Policy”) describes in detail how SaunaCovers.com (“Company,” “we,” “us,” or “our”) collects, uses, maintains, discloses, and otherwise processes personal information when you access or use our website, products, or services (collectively, the “Site”). By accessing or using the Site, you acknowledge and agree to the terms of this Policy.

PERSONAL INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with an individual (“Personal Information”). This includes, without limitation, Device Information such as IP address, browser type, operating system, referring URLs, and behavioral data, as well as Order Information such as name, billing address, shipping address, payment details, email address, and telephone number. Such information is collected directly from you, automatically through your use of the Site, and through third-party service providers.

HOW WE USE YOUR PERSONAL INFORMATION

The Company processes Personal Information for legitimate business purposes, including but not limited to order fulfillment, payment processing, customer support, fraud detection, risk assessment, marketing communications, and operational analytics. By using the Site, you consent to such processing to the fullest extent permitted by applicable law.

TRACKING TECHNOLOGIES

We employ cookies, log files, pixels, web beacons, and similar technologies to collect information regarding user activity. These technologies enable us to authenticate users, maintain session integrity, analyze usage patterns, and enhance Site performance. You may disable cookies through your browser settings; however, doing so may impair Site functionality.

SHARING YOUR PERSONAL INFORMATION

We may disclose Personal Information to third-party service providers, including but not limited to Shopify, payment processors, analytics providers, and logistics partners, for the purpose of operating our business. We may also disclose such information where required by law, subpoena, court order, or to protect our legal rights, property, or safety.

ORDER VERIFICATION, CONSENT, AND FRAUD PREVENTION

By placing an order, you expressly acknowledge and agree that certain products are custom-manufactured based on specifications you provide. You assume full responsibility for the accuracy of all measurements and specifications. The Company maintains detailed records of all transactions, including timestamps, IP addresses, device identifiers, and user interactions with checkout elements. These records are used for fraud prevention, dispute resolution, and enforcement of contractual obligations.

PAYMENT AUTHORIZATION AND TRANSACTION CONFIRMATION

By submitting an order, you represent and warrant that you are the authorized user of the payment method provided and that you authorize the Company to charge the full transaction amount. Payment authorization data, including AVS and CVV verification results, may be retained and used to verify the legitimacy of the transaction.

DIGITAL AGREEMENT AND BINDING ACCEPTANCE

Completion of the checkout process constitutes a legally binding electronic signature and acceptance of all applicable agreements, including Terms of Service and Return Policy. You agree that electronic records, logs, and confirmations shall be admissible as evidence in any legal or administrative proceeding.

INTERNATIONAL USERS

If you access the Site from outside the United States, you consent to the transfer, storage, and processing of your information in the United States and other jurisdictions where our service providers operate, which may have different data protection laws than those in your jurisdiction.

DATA RETENTION

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the nature of the data and legal requirements.

DISPUTES AND TRANSACTION VERIFICATION

In the event of a dispute, chargeback, or claim, the Company will utilize all available records, including but not limited to customer acknowledgments, transaction data, communications, and technical logs, to demonstrate authorization, agreement, and fulfillment. Such records may be submitted to financial institutions, payment processors, or legal authorities.

YOUR RIGHTS

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your Personal Information. Requests may be submitted through our contact channels and will be handled in accordance with applicable law.

MINORS

The Site is not intended for individuals under the age of eighteen (18). We do not knowingly collect Personal Information from minors.

CHANGES TO THIS POLICY

We reserve the right to modify this Policy at any time. Updates will be posted on this page, and continued use of the Site constitutes acceptance of any changes.

CONTACT INFORMATION

For questions or concerns regarding this Policy, please contact SaunaCovers.com through the contact form. form available on our website.